Our Shared Agreement
To ensure a wonderful, safe, and fair experience for everyone, this is our simple agreement. Using our website or booking a tour means you accept these terms—our friendly handshake with you!
Our Website, Stories & Photos
Everything you see here—our name, logo, photos, tour descriptions, and stories—is the cherished property of Riara Tea Tours. We're delighted for you to enjoy it, but please do not copy, reproduce, or use it for commercial purposes without our written permission.
Bookings, Payments & Cancellations
All our standard tours are booked and paid for online to ensure a secure and instant confirmation. The specific details regarding payments, cancellations, and rescheduling are an important part of our agreement.
You can find all these details clearly explained on our dedicated Booking Policy page.
Your Conduct on the Farm
To keep our farm a happy, beautiful, and safe place for everyone, we kindly ask that all guests:
- Follow all instructions from your tour guide.
- Stay within the designated tour areas for your safety.
- Treat our staff, fellow guests, and the natural environment with respect.
- Supervise any children in your care at all times.
Our Promise & The Unexpected (Liability)
We promise to take every reasonable measure to ensure your safety and provide an amazing experience. However, as an active tea farm, an agro-tourism adventure has inherent risks (like uneven ground or unpredictable weather).
By booking a tour, you acknowledge these risks and agree that Riara Tea Tours & Shop is not liable for any personal injury, or loss or damage to your property, unless it is caused by our direct negligence.
Your Privacy & Information
We care about your privacy as much as we care for our tea plants! We only collect information necessary to process your booking and improve your experience. For all the details, please read our Cookie Policy.
Governing Law
This friendly agreement between us is governed by and interpreted in accordance with the laws of Kenya.
Questions?
If anything is unclear, or if you have any questions at all, please don't hesitate to get in touch. We're always happy to help!